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Frequently asked

Short answers,
the app as it is today

We sorted the questions that come up most into four groups. The answers are short, and the screen names are the ones you see in the app.

01

General Questions

What people ask before they download.

What is nCoach and what does it do?

nCoach is a business management platform built for network marketing professionals. Your prospect list, your meetings, your appointments, your goals, your team and Nova, your AI coach, all sit in one app.

Every morning Today’s Tasks puts the people you need to call and follow up in front of you. The Features page walks through what is inside, one by one.

Who can use nCoach?

Anyone working network marketing: the person in their first week, and the leader growing a team. A newcomer sets up prospect tracking and a daily routine; a leader keeps a finger on the team’s pulse on top of that.

If your team is on nCoach, your company gets a page in the app too, with its logo, its introduction and its materials.

How can I download the app?

Searching for nCoach on the App Store or Google Play is enough. The download is free.

Is nCoach paid?

You start free and the free plan never runs out. Prospect tracking, Today’s Tasks, the Planner and a first look at Nova are open on it.

For more, you move up to Momentum or Mastermind from inside the app. The Plans page lists which right sits in which plan.

Which devices can I use it on?

nCoach runs on iOS and Android phones. As long as you sign in with the same account, your records come with you when you change devices.

02

Account and Settings

Setting your account up and keeping it in order.

How can I create an account?

After you download the app you sign up with your name, your email and a password. Then you pick your country, your company and your rank; the photo and a line or two about yourself come last.

If your company is not on the list, type its name and ask for it to be added.

How can I reset my password?

From the Forgot my password link on the sign-in screen. Follow the steps that land in your inbox and set a new one.

How can I update my profile?

From the Profile screen. Change your photo, your bio, your rank and your social accounts whenever you like.

This profile is the face that shows up on the Team screen and on the company leaderboard.

How can I delete my account?

With Delete Account in Settings. Your account and your personal data are erased for good, and the action cannot be undone.

Your account and all of your data will be deleted. Your subscription is NOT cancelled automatically. Unless you also cancel it in the store, billing continues.

Before you delete, downloading your prospect list and your meetings as a file may come in handy.

03

App Usage

Where to look when you are after something on screen. The whole daily routine is on the How it works page.

How can I add new members to my team?

Two ways. You send an invite from the app to a prospect you marked as Joined; once they accept, they move into your team and you follow them from the Team screen.

You can also search the Team screen for someone already using the app by first and last name and send a join request. Make sure you and your teammate picked the same company; the search does not go outside it.

How do I add a new person, goal or vision to the Planner?

Open the tab you need in the Planner and tap the add button. A first and last name is enough to add a prospect; source, temperature and contact details are optional.

On the Goals tab you pick a type from the catalog: weekly meetings, new names, monthly earnings, team size and more. Your goal images go on the vision board.

How do I add a meeting to my Planner?

With the Had a meeting button on the prospect’s detail screen. You mark the type of the meeting, the outcome and your note.

The app suggests the next follow-up date; pick your own if you would rather. Every meeting you save stays on the prospect’s timeline.

How can I send notifications to my team?

Team notification drops your announcement onto your team’s phones in a single send. You can also post it to the feed as an announcement; it stays in your team’s feed instead of getting lost between group messages.

How do earnings statistics work?

You enter the earnings records yourself: amount, month, year and a note. Your yearly chart, your totals and your monthly average are drawn from those records on their own.

If you have an earnings goal, its counter moves from the same records.

How can I create an event?

From the Events section. You write the title and the date, then pick the audience: your company, your team or specific people. You see who is coming in the list.

For a live stream you paste your broadcast link; your team watches without leaving the app.

04

Support and Technical Issues

When something goes wrong.

What should I do if I encounter an error in the application?

First make sure the app is up to date; most problems close with an update.

If it keeps happening, write to us from Account › Contact Us in the app; your message reaches us together with your account. If you cannot sign in, the Contact page lists the other channels.

If your answer is not here

App support, company registration and data requests run on separate channels. The contact page tells you which one fits; if you are unsure, fill in the form there.